FAQ
Yes! We are a registered company, founded in 2017, and since then we’ve shipped tens of thousands of packages from our warehouse in IJmuiden. You can pay safely and securely with iDEAL, Klarna, and other well-known payment methods. Our address is Middenhavenstraat 14, IJmuiden, where you can also try on clothing or pick up your order by appointment. Our Chamber of Commerce number is 57888159.
ALL OUR ORDERS ARE PACKED AND SHIPPED FROM OUR WAREHOUSE IN IJMUIDEN
Netherlands/Belgium: Temporarily 2–3 business days
Germany: 2–3 business days
Rest of Europe: 2–5 business days
Free shipping on orders over €99
UPDATE: Due to an exceptionally high number of orders, our shipping times may be delayed by 2–3 days beyond our usual processing time. We are working hard to get your order to you as quickly as possible and appreciate your understanding during this busy period.
Orders within the Netherlands and Belgium are shipped with DHL or PostNL. You will receive a track & trace number by email once your order has been shipped.
We offer a 14-day return period on every order for returns or exchanges. For more information, please check our full return policy here.
Of course! We offer a 14-day return policy. Want to know more about how it works? Click here to view our return page.
We stand for high-quality clothing at fair prices, combined with excellent service. Our customers value us for the perfect fit, fast delivery, and outstanding customer support. Still unsure? Check out the reviews from our happy customers on Trustpilot!
We’re always open to feedback and constructive criticism. Your opinion helps us improve continuously. Let us know at info@markaclo.com.
If your question isn’t listed here, simply reach out to us at info@markaclo.com — we’ll be happy to help you as quickly as possible.