Exchange & Return Policy

Thank you for your order!
We hope you're happy with your purchase. Not completely satisfied? No problem – you can return your items within 14 days of receiving them. Want to exchange or return? It’s easy – just [click here] to start the return process.

📦 Return Period
You have 14 days after delivery to return your order without stating a reason. Please ensure we receive the package within this period.

✅ Return Conditions

• Items must be unworn, unwashed, and have the original tags attached.

• Shipping costs are non-refundable.

• Need another size? Simply select it in the return portal – we’ll send it to you free of charge.

💰 Refund Options

• Gift Card (+10% bonus): Get your refund faster with 10% extra value. Processed within 2-3 business days after we receive your return.

• Original payment method: Processed within 10 business days after return is received.

🔄 Exchanges
Exchanges are possible! Indicate your desired size in the return portal and we’ll send it for free. If your size is out of stock, we’ll contact you to find a suitable alternative.

❗ Received a damaged or faulty item?
Email us right away at info@markaclo.com and we’ll help you out.

🚫 Non-returnable items

• Items marked as “Final Sale”

• Returns after the 14-day return window

• Worn or damaged items without prior contact with customer service

✉️ Return Costs & Processing
Return shipping is at your own expense, including exchanges. Be sure to keep your shipping receipt with tracking info. Once we receive your return, it will be processed within 10 business days. Refunds are usually visible in your account within 7 days after processing.

❓ Questions?
Reach out to us at info@markaclo.com – we're happy to help!